Frequently Asked Questions

Everything you need to know about shopping with the RAF Museum Shop

What are your shipping rates and delivery times?

We offer standard and express shipping options. UK standard delivery typically takes 3-5 working days, while international shipping varies by destination. All orders are tracked for your peace of mind.

Do you ship your products internationally?

Yes, we ship to aviation enthusiasts worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.

What is your return and exchange policy?

We want you to be satisfied with your purchase. You can return any unused item in its original packaging within 30 days of receipt for a full refund or exchange, excluding shipping costs.

Are the products in the shop officially licensed?

All our products are either officially licensed by the RAF or curated specifically for the RAF Museum. Every purchase directly supports the preservation of aviation history.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.